We know you're going to love your Walkolution experience and are excited for you to try the product of your choice for yourself at home. If you then decide it's not for you, no problem!
For this reason, Walkolution is offering customers who qualify the opportunity to purchase their first new Walkolution worry-free. If you are eligible for Home Trial, you will be able to try your new Walkolution product (and accessories, if purchased together) within 30 days of delivery. If you’re not satisfied with your Walkolution experience, simply reach out to our Support Team within 30 days of delivery and we’ll schedule a free pick up of your Walkolution product (and accessories, if applicable) for a full refund.
WHO IS ELIGIBLE FOR HOME TRIAL?
Customers of any new Walkolution product.
- Who is not eligible:
- If you have previously returned a Walkolution, the purchase of a second Walkolution is not eligible for Home Trial.
WHAT IS REFUNDABLE?
- Your Walkolution product and all gently-used accessories purchased together with your Walkolution product within 30 days after delivery.
- Delivery and pick-up fees, if you live within an eligible delivery territory as described below.
HOW TO REQUEST A RETURN?
- Live Chat found at walkolution.com
Phone at +49 322 2185 3977
HOME TRIAL DOES NOT APPLY TO THE FOLLOWING:
- More than one individual model of a Walkolution product
- Accessories purchased without the Walkolution product.
- Accessories that are purchased with a Walkolution product and are not returned with the Walkolution product.
- Accessories returned with excessive wear and tear.
- In Germany, Home Trial is not offered to any delivery address outside of the German mainland
- Currently we only offer the 30 day home trial with refund of the shipping costs in Germany, Austria and Switzerland. In the rest of the European Union, the shipping costs have to be paid by yourself if you want to return your Walkolution.
- To determine if your address is in an eligible territory, please contact our Support Team using the contact information below.
- All commercial sales of Walkolution products are not subject to these Home Trial terms. To learn more about Walkolution’s commercial sales program, please click here.
- To learn more about Walkolution’s Return Policy, please click here.
To contact us regarding your existing Home Trial:
Call Support at +49 322 2185 3977
Email support at firstname.lastname@example.org